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*** TERMS AND CONDITIONS FOR PURCHASES AND RETURNS ***
Our Terms and Conditions comply with UK legislation, including the Distance Selling Regulations and are designed to ensure that all our customers can shop easily and with confidence with Tecnikk Computers. As such, any disputes shall be adjudicated according to the laws of England and Wales.
We endeavor to ensure product availability on all our advertised goods, however, in the unlikely event that your chosen item is unavailable we will contact you AS SOON AS POSSIBLE with the expected delivery dates or offer a refund.
We maintain that, by confirming your order, you unreservedly accept our conditions of sale, having read them. All statements, guarantees or warranties in our terms of trading are additional to your statutory rights.
1. Contract
When an order is placed with Tecnikk Computers, we will send you an email to confirm that your order has been received. However, this order only construes your offer to purchase a product from us. This offer is only formally accepted by Tecnikk Computers when we send you an email confirmation to inform you that your order has been dispatched by our chosen agent. This email is also known as the Dispatch Confirmation Email. Any orders which have not been confirmed by a Dispatch Confirmation Email will not construe a contract.
2. Availability of Goods
While care is taken to ensure appropriate stock levels, all products and services are subject to availability and may be withdrawn at anytime without prior notice. If we do not supply the goods for any reason you will be notified by your email address registered on www.tecnikk.co.uk and be refunded the full amount of your order made. Tecnikk Computers agrees to supply and you agree to purchase goods subject to these terms and conditions, which shall supersede any terms and conditions on any purchase order or document that you submit to Tecnikk Computers. All goods remain property of Tecnikk Computers until full and final payment has been received. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales.
3. Cancellation
You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 14 days beginning the day after your goods are received. The cancellation request has to be received by us in writing - by email(preferrably) or letter. The unused goods (including any accessories which were included in the price of the goods) must be returned at the customer's expense within 21 days after receipt of parcel and customer is responsible for any damage during the transit of the returned goods, (it also applies to products purchased as Christmas presents). We reserve the right to have the goods inspected by a technician prior to replacement or refund. Please note that software packages may only be returned unopened. Should you cancel your order within the cooling off period we will issue you a full refund for the price you paid for the item(s). Any cancellation made outside the 14 day "cooling-off" period may not be accepted.
4. Damaged Goods
In the unlikely event your order is damaged in transit please contact us immediately on 01625 66 22 33. Please send the product back to us in the original packaging and a valid RMA (Return Merchandise Authorization) form. We will arrange for a prompt replacement or refund, whichever is your preference. Please note that we are unable to offer a refund if you notify us about the damaged goods after more than 14 days starting the day after receipt of goods.
5. Missing or Wrong Items
Please report missing or wrong items supplied to you as soon as you noticed them but within 14 days starting the day after receipt of goods
Any discrepancies must be reported to us by phone or email. You will be asked to email us a copy of the invoice you received with the product (email info@tecnikk.co.uk). Please retain all original packaging until the discrepancy has been resolved.
6. Faulty Goods
If you suspect a fault with your product please contact us immediately. If there is an obvious defect and the product needs to be returned, please notify us by email or letter and please return the product back to us in the original packaging and a valid RMA (Return Merchandise Authorization) form within 14 days starting the day after receipt of goods. We will offer a prompt replacement of the relevant components or refund, whichever is your preference. This does not apply to faults caused by accident, neglect or misuse.
If your purchase develops a fault after 14 days and within its 12 month warranty we will arrange to repair and return the product to you free of charge.
If your item is no longer covered by Tecnikk Computers Warranty (as provided below at section 8 - Warranty), please notify us that you wish us to assist you in repair of your faulty item by stating it in on the RMA form enclosed with the returned product. Please note that you will need to cover shipping fees and service charge for product assessment and hence we would require a £30.00 (pounds) cheque to be enclosed with the product. After inspection of goods by our technicians, a subsequent repair fee will be quoted. You will have 14 days to consider whether you wish to proceed with the repair. If Tecnikk Computers has not received such instructions with payment within 14 days from the date of repair quotation estimate, your item will be returned to you at your expense. Please note that shipping fees and service charge are not refundable whether you decide to repair your item with us or not.
Please note it may take up to 28 working days or longer for repairs to be completed, depending on the manufacturer and complexity of the problem (e.g. availability of required parts). Updates on returned products that are being repaired can be obtained only by email (info@tecnikk.co.uk)
These terms do not affect your statutory rights.
7. Returning Goods
In order to exercise your rights to return the good, you must follow the procedure below:
• Notify us by email or letter stating whether you wish to return the goods.
• Fill in RMA (Return Merchandise Authorization) form online where you should state if you wish the goods to be refunded or exchanged with another item and attach it with the goods need to be sent in the original packaging. You will be advised on the access to RMA form via email.
• Proof of purchase must be provided
• Pack any return items carefully with printed RMA form and proof of purchase, and send them to Tecnikk Computers, Queen Victoria Street, Macclesfield, SK11 6LP
Please see the following notes for your attention:
• It takes between 1 to 3 working days to process your return. We reserve the right to deem the goods second-hand and make you an appropriate offer if any items are not returned in their entirety or in an not AS NEW condition or after 14 days starting the day after receipt of the parcel.
• Returned items should be sent back to us via a recorded and insured method of carriage. The cost of returned items is the responsibility of the customer unless the goods are found to be faulty or delivered to you in error.
• Customers are responsible for any damage/loss during the transit of the returned goods
• Customers are responsible to ensure that they backup and save their data and/or software before sending the goods back to us for inspection and restore them after the repair has been completed.
• A technical assessment will be carried out prior to any replacement or refund.
8. Warranty
Our products come with a 12 month manufacturer warranty (except for consumable products like cartridges or photo paper and accessories like batteries, straps, cases, earphones, cables and tapes).
If the fault develops within 14 days starting the day after receipt of goods, we will offer you a prompt replacement of the relevant components or a full refund whichever is your preference,
We must be notified of the fault within 14 days starting the day after receipt of goods and proof of purchase MUST be provided along with the goods (including any accessories which were included in the price of the goods).
If your purchase develops a fault after 14 days and within its 12 month warranty it is the buyuers responsibility to contact the manufacturer and create a case number with them directly. The item should not be returned to Tecnikk Computers unless otherwise specified. The duration of repairs depend strictly on the manufacturer. Tecnikk Computers cannot be held responsible for any delays during warranty repairs unless otherwise specified.
Our warranty does not apply to:
a) Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of Tecnikk Computers including damage or loss during returning shipment from customers’ returns
b) Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection by Tecnikk Copmuters.
c) Failure to work and/or lost data due to (i) interoperability with current and/or future versions of operating systems or other current and/or future software and hardware which have not been recommended by the manufacturers of the products, (ii) a computer virus, worm, Trojan horse or memory content corruption, or (iii) malfunction or defect of the product.
d) Any product that has had its serial number altered, defaced or removed.
e) Any defect that is discovered/reported after the expiration of the Warranty Period
9. VAT number
Tecnikk Computers VAT registration number is 930014869
